Cheap Printign Quality Guaranteed. These are our product and shipping guarantees.
Our Quality Guarantee
We guarantee your 100% satisfaction with our printed products. If the product we print for you does not meet your expectations, please contact us so that we can replace your order in a timely manner. Our guarantee provides you with a prompt refund on or the replacement of the unused products of your order.
Should you discover a print quality defect please let us know, immediately. We will review your concerns and rerun a replacement order. This guarantee covers the quality of the printing and paper but does include any errors in the artwork that you provided or approved.
When you discover an issue with your order, please contact Customer Service via email or phone. The customer service representative who responds to you will resolve the issue as quickly as possible. They will provide you with instructions for returning the unused products from your order.
Our Delivery Guarantee
Our on time shipping percentage tracks at approximately 99%. That is tops in the printing industry. Should we miss a shipping date, here is what we will do:
1. If possible, we will upgrade your shipping time, at our expense, with the intent of your order arriving by the delivery date originally scheduled for your order.
2. If we are certain that your order will not arrive on the originally scheduled delivery date and we cannot upgrade your shipping time so that you will receive the order by the scheduled delivery date, we will notify you immediately and offer you the option of cancelling your order at no charge.
Our Deliver Guarantee applies to orders that included acceptable artwork, and are based on the day after you approved or waived your final proof.
Our Shipping Charges
All orders are F.O.B. from our printing facilities. We cannot be responsible for late deliveries due to a shipper (e.g. UPS, FedEx, USPS) not making their delivery commitment to you and to us. If the shipper delivers late, you are entitled to a refund of the shipping charges you paid for at check out. Please contact us and we will see that your account is credited for that amount.
Our Return Policy (for stock items only)
We offer an unconditional 30-day money back guarantee on all of our stock products, such as acrylic sign holders, minus a 50% return-stocking fee. If the error is our fault in any way, we will credit you in full, including shipping charges. Credit will be issued upon return of product for the cost of each item returned in salable condition. Refunds will be credited back to the credit card with which you ordered the product, and you will receive credit notification once the transaction has occurred.